Terms and cancellation

Last updated: [date]

Booking

[How a booking is made and confirmed.]

Prices and payment

[Prices include VAT or not, payment methods, when payment is taken.]

Cancelling and rescheduling

[Cutoff time, what happens with late cancellations and no-shows.]

Right of withdrawal

[14-day right of withdrawal for online bookings, and how it ends once the reading has been given at the client's request.]

Refunds

[How and when refunds are made.]

Gift cards

[Validity, how the code is used, what happens to an unused balance.]

Online readings

[Video call platform, what to do if the connection fails.]